On this section, you can find the terms of sale applied by RR Orafi in Sassari.
There are details regarding the purchase procedures, payment methods, safety, stages of the order process, shippings and, in general, all the information needed by the customers.
RR Orafi in Sassari S.n.c. reserves the right to modify the terms of sale at any time without notice.

The general terms of sale outlined below (hereafter known as "general conditions"), govern the contractual relationship between any user of the www.rrorafi.it website and the company RR Orafi in Sassari S.n.c., whose head office is situated at Vicolo San Leonardo, 1/B – 07100 Sassari (Italy) and registered on the Camera di Commercio di Sassari with VAT r.n. 01942720903 (hereafter known as "RR Orafi in Sassari").
These general conditions shall be the only ones applicable and replace all other conditions, except in the case of express written consent. RR Orafi in Sassari may be occasionally obliged to modify certain provisions of its general conditions. It is therefore necessary to re-read the said conditions before each purchase on the www.rrorafi.it site.

We consider that in submitting your order, you have read and accepted our general conditions of sale without reserve.
Any order by the customer implies a tacit acceptance of the present general conditions of sale and without reserve.
Any clause accompanying a customer's order or any other document that is in opposition to, or which adds a new element to the present general conditions, will not be accepted by RR Orafi in Sassari.
The catalogue has been organized according to the different categories of items.
You can reach the items through the internal search engine and generally through category or products links present on the www.rrorafi.it website.

Once identified the item you wish to buy, it is possible to add it to the basket specifying the quantity needed.
It is possible to change the quantities in the basket, remove items, proceed to the filling of the pressing the button Check out or continue the shopping.

RR Orafi in Sassari updates often its catalogue and the products present on the www.rrorafi.it website are usually available for delivery.
RR Orafi in Sassari does not request a minimum quantity or a minimum amount to spend and it is not necessary to be registered to place an order.

All the prices are valid on online purchases only.
In the order form (please choose the one that best match the nature of your business) you need to fill in the buyer and the consignee's details with the items you intend to purchase.
A correct compilation of the fields will allow a prompt reply and a faster order shipping.
It is not allowed to deliver the order at P.O. boxes.

The order form is already filled for logged in registered users.
They can also take advantage immediately of possible customized discounts of the items present in the cart.
After the compilation of the details, you can visualize the order summary which shows the goods bought, partial and total amounts to pay, applied, .

If the details are accurate you can proceed to the payment choosing between the .
By e-mail, you will receive the notice of your order and the notices about the stages of the order process.
The registered customers can track online their own orders in the reserved area (My account).
It is possible to cancel the orders still not yet dispatched keeping in touch with the Customer service in good time.
The registered customers can cancel their orders entering the personal orders' database in the reserved area (My account).

If you have payed by credit card, we will request to our bank the immediate cancellation of the transaction and the refund of the amount paid.
The product prices on www.rrorafi.it are VAT included.
The prices are shown in Euro (EUR), United Kingdom Pound Sterling (GBP) and United States Dollars (USD).
The currency can be selected at any time from the Currency option in the main menu.

RR Orafi in Sassari will apply the VAT rates in accordance with the Italian regulation D.P.R: 633/72
with some exceptions concerning the sales within the European Union or outbound.
The VAT amount, if due, will be calculated at the order's request.

Fiscal documentation for companies and professional customers

The goods always travel accompanied by an order's summary.
RR Orafi in Sassari send a copy of the invoice in Adobe Acrobat PDF format when the order is dispatched.

Fiscal documentation for private customers (consumers)

The goods always travel accompanied by an order's summary.
Pursuant to article 2, subsection 1 Italian D.P.R. 696/96 (dismissal of the obligation to issue a fiscal document by mail), RR Orafi in Sassari will issue an invoice only if requested by the customer.
This request can be made at the moment of the .
Invoice will be send via e-mail in Adobe Acrobat PDF format when the order is dispatched.
Poste Italiane RR Orafi in Sassari delivers all over the world by the international courier Poste Italiane.

The delivery expenses are calculated when the order is being made and it is contextual to the amount of the purchased goods.
The times of delivery, following the order's dispatch, are of 24-48 hours in Italy and from 10 to 20 days in Europe and all over the world.

We recommend to always check the number and the integrity of the parcels.
In case of anomalies or damages, the complaint has to be done immediately to the courier.
In both cases, please contact us immediately.
RR Orafi in Sassari declines any responsability regarding a damaged parcel accepted and not verified in front of the courier.
Please note, conditions such as "acceptance conditional upon verification" or "acceptance conditional upon opening of wrapping" have no legal value with insurers or with transporters.

RR Orafi in Sassari will strive to respect the standard delivery times, but cannot be held liable for interest and damages because of late delivery.
An order made for articles not in stock may be the object of a longer period of delay or a cancellation.
Except for particular agreements between the customer and RR Orafi in Sassari, the available payment methods are the following:

PayPal / Online credit card

RR Orafi in Sassari accepts payments by PayPal which includes major credit cards (VISA, MASTERCARD, AMERICAN EXPRESS) and debit cards (eg. Maestro)

VISA  VISA Electron  Mastercard  American Express  Carta ricaricabile PayPal  Postepay  Carta Aura

(Allowed cards may vary depending on the owner's country)

Bank transfer

to the order of: RR ORAFI IN SASSARI

BANCA DI SASSARI
Piazza Castello, 1 - Sassari (Italy)
IT48D0101517200000070426473
BPMOIT22XXX

In order to quicken the process please send to our Customer service the confirmation of your bank transfer emitted by your financial institution.
All RR Orafi in Sassari jewellery is covered by a 2-year guarantee for inherent defects, as per the terms of Italian Legislative Decree No. 24, issued on February 2, 2002.
The 2-year warranty applies to consumers only.

RR Orafi in Sassari guarantees that the products delivered shall be identical to those shown on this site.
RR Orafi in Sassari does not sell products that have already been used, are irregular, have been made using defective materials, contain defective workmanship or are qualitatively inferior to market standards. The basic characteristics of each product are shown on the relevant product profile. The images and colours of the products shown may not be identical to the real products due to the limitations of the web browser or monitor being used to view them.

The RR Orafi in Sassari guarantee covers all manufacturing defects.
Any breakages or manufacturing defects that occur within 24 months from the date of purchase and are judged - following a careful inspection by our technicians - to be the responsibility of the company, shall be repaired free of charge (or replaced) within a maximum of 30 (thirty) days from the delivery date. Defects due to accidents, improper use, alterations or unauthorised repairs are not covered by the guarantee.

For retailers or any other party that purchases items for re-sale to third parties, the guarantee lasts for 12 months.

Certification of authenticity

For each piece of jewellery purchased, RR Orafi in Sassari issues a certificate that guarantees the characteristics of the item (materials used and essential physical properties). The certificate also confirms legitimate ownership. All precious stones (diamonds, rubies, pearls, garnets, etc.) and metals (gold, silver, platinum) are supplied along with their certificates of authenticity.
Pursuant to art. 52 of Italian Legislative Decree no. 206/2005 (Consumer Code) the consumer has the right to withdraw from the purchasing contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which the customer acquire, or a third party other than the carrier and indicated by the customer acquires, physical possession of the goods.

To exercise the right of withdrawal, the customer must inform RR Orafi in Sassari of his decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax, or e-mail).
The customer may use the withdrawal form attached to the parcel, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

The letter should be sent to the following address:

RR Orafi in Sassari S.n.c.
Vicolo San Leonardo, 1/B
07100 Sassari (Italia)
FAX (+39) 079231184
e-mail customercare@rrorafi.com

Exceptions to withdrawal

The right of withdrawal applies to consumers only - i.e. retailers and any other parties who purchase items in order to re-sell them to third parties are excluded.
The right of withdrawal cannot be exercised on products made on request and/or clearly personalised.

Timing of return

The customer shall send back the goods or hand them over to RR Orafi in Sassari without undue delay and in any event not later than 14 days from the day on which he communicates its withdrawal from this contract.
The deadline is met if the customer send back the goods before the period of 14 days has expired. For all products we will bear the cost of returning the goods, provided that you follow the return process specified below otherwise you will have to bear the return costs.

Refund

If the customer withdraws from this contract, RR Orafi in Sassari shall reimburse to him all payments received, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which he sent the withdrawal letter.
RR Orafi in Sassari may withhold reimbursement until it has received the goods back or the customer has supplied evidence of having sent back the goods, whichever is the earliest.

Decrease in the value of the goods

The customer will be liable for any decrease in the value of the item(s) if the deterioration is caused by a use beyond the ordinary quality inspection and functional testing of the product.
RR Orafi in Sassari informs the buyer that has the capacity of consumer qualification in art. 3, paragraph 1, lett. a) of the Consumer Code (art. 52 of Italian Legislative Decree no. 206/2005), which was set up a European platform for online dispute resolution for consumer disputes (ODR platform SO-CALLED).
The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/; through this ODR platform the consumer user can consult the list of ADR entities, find the link to the website of each of them and start an on-line dispute settlement proceedings in which it is involved.

Placed Placed

Your order has been placed correctly.
RR Orafi in Sassari will deal with it in accordance with terms of sale.

In process In process

Your order is in phase of preparation.
We are proceeding to the packing of the purchase.

Dispatched Dispatched

The purchase has been sent.
The goods have been given to Poste Italiane.

Cancelled by customer Cancelled by customer

Your order has been cancelled as requested.
For payments by credit card RR Orafi in Sassari will deal with the cancellation of the transaction made and the refund of the amount paid.

Cancelled by RR Orafi Cancelled by RR Orafi

It's not possible to proceed to the shipping of your order.
Customer Service will be in touch with you.